When one enters the growing ranks of the country’s sunshine industry (a nice euphemism if you ask me =p ) you either become an outbound or inbound rep.

Whats the difference? If you’re inbound you’re most likely gonna be a customer service peep. You handle customers that call in about their issues and try to fix it. There are also instances that you do that and do a little selling on the side. Now outbound reps call people up. You either sell anything from coffins, timeshare space, insurance, etc; or collect money from people that don’t pay up. So in a gist, outbound people are the bane of society. Why you might ask? Ever get a telemarketing call before or woke up in the middle of the night because your credit card company is politely reminding you that you are two days over due? Get the bigger picture now Ü

Whats harder? It really depends but a lot of call center people would say outbound because you have to call up people, sell or collect and deal with a lot of verbal abuse. I’m an outbound veteran and I love it! Nothing beats the feeling of talking to someone you don’t know from adam and convince them that the product your hocking is better than sliced bread. If you ever watched Boiler Room then you know what I mean.

I came across something recently in youtube that was both funny and sad. Some smart ass was toying with a telemarketer big time. It was hella funny because it was so obvious that he was making the outbound rep look like a complete and utter idiot. Why is it sad if it was so funny? I recognized her spiel. It was the scripting for the timeshare program that I handled in my first call center.

It brought back some memories of the stuff I had to endure just to make a buck. The call center biz ain’t easy as the audio clip will show, but it pays the bills. It pays really good.

If the person that made that humiliating audio clip reads this, I just wanna tell him two words that my idol Triple H has immortalized over time:

SUCK IT!!!