Something I learned in my recent Leadership Training:
“There are two things made by pressure: COAL and DIAMONDS. In our industry, we are always working under pressure. But in the end, it is you who chooses what you want to be.”
I’ve been let down. I’ve been resilient. I’ve been coal. I’ve been a diamond. Not until now did I realize that I chose what I wanted to be.
Anyone can shine like a diamond. You just have to want to be one.

3 Responses to “Coal or Diamond?”
this one’s cool. ill share it with the agents
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“Corporate matchmaking at its best”
[…] interesting. My previous trainer (who happened to be Indian and who inspired me to write about my Coal or Diamond post) told him that the competition between call centers in India is extremely aggressive. To […]
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