Source: Callwork
Translation:
- Clover: The life of a manager is great!
- Rhea: Why’d you say that?
- Clover: Look at that… Just sleeping but gets a 6-digit salary!
You might have seen your manager “resting their eyes” or “praying” a few times. Ever wondered how much are they really responsible for when they sleep on the job?
Fresh Grad / < 1 Year Experienced Employee: PhP10,790
1-4 Years Experienced Employee: PhP16,500
Average agent level salary: (10,790 + 16,500)/2 = PhP13,645
Average Number of agents per team: 12
Supervisors’ Average Salary per month: PhP17,000
Average Number of Supervisors per Manager: 5
Managers’ Average Salary per month: PhP31,000
13,645 x 12 = 163,740
17,000 x 5 = 85,000
163,740 + 85,000 + 31,000 = 279,740
Since there’s 12 months in a year…
279,740 x 12 = PhP 3,356,880
The average manager in the Philippines is responsible for PhP3,356,880 ($78,945.41) of the company’s yearly budget to be sleeping on the job. Some managers working for bigger companies are responsible for possibly double or triple this amount.
Imagine that.
Source: Jobstreet Salary Report
2 Responses to “Call Center Math”
[…] great customer service, but a bad supervisor means angry customers. Recently LJ wrote about the average earnings of a call center supervisor so I thought I would share my experience with what makes a great call […]
Right. I agree with this. Managers should never take their time just sitting in front of their stations just reading emails.
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