I think it’ll be a humongous “DUH” if I say headsets and telephones play a vital part in the call center industry. In a span of 4 years, I have used 8 different headsets and 5 different hard phones. For those who work in call centers, some of these might be familiar to you.

I couldn’t remember the brand of the very first headset I’ve used. But it is very similar to this one by Armor. It was very lightweight, but my customers always complain that they can’t hear me. So that really made selling phone service really hard at the time. The headsets are connected to a dial pad. Honestly, I wouldn’t want to use this combination ever again.

The next headset I encountered was pretty stylish. I was actually excited to finish training so I can start using them. It was the GN 2100 by GN Netcom. It was extremely lightweight and had the cutest little mouthpiece have every seen. The small mouthpiece was a lot more sensitive that I expected. My customers actually hear me clearly! The only problem I had with this was that the rotating mouthpiece became loose after a year. I used this with a refurbished Avaya hard phone, which model I already forgot. I used the same one when I got promoted and acquired a refurbished Avaya Lucent 6211 (same as the one below except in white). Though it was an old phone, I extremely miss it.

Now part of being a supervisor is monitoring calls. Which is the part I hated the most because I had to use this extremely huge Legend Headset. I don’t think they sell or even refurbish these anymore. But they were extremely heavy and uncomfortable. I think it was because of this headset that I started disliking listening to calls.

It really gave me a headache sometimes. Plus you get “headset hair” after.

Now let’s talk about the headset that I now use: The Plantronics Switcher paired with the Plantronics Supra Headset. It lives up to its name because you can use it to take calls and at the same time monitor recorded calls from your PC. I’m pretty satisfied with it.

Well! That’s about all the major headsets I’ve used. I wonder if there will come a time that Philippine Call Centers will start investing on bluetooth headsets for all their agents. I would like to see someone go to the bathroom while on call. Hihihi!

Check out more headsets from this Plantronics Fashion Show:

Hips… Shoulders… Shoulders… Pose… Hello?

Image Sources: Ahern, PhonServ, UsedPhones, Plantronics, BroadBandBuyer