India: High Competition for Call Center Employees | Thursday, December 6th, 2007
Posted in Experience, Opinions, Call Center News, Daily Stress
I was attending a leadership training session yesterday and my trainer brought up something interesting. My previous trainer (who happened to be Indian and who inspired me to write about my Coal or Diamond post) told him that the competition between call centers in India is extremely aggressive. To elaborate, this is what he told […]
The Biggest Call Center in the Philippines | Sunday, November 18th, 2007
Posted in Experience, Call Center News, Careers
I just learned that Teleperformance Philippines had opened a new site last month which is actually the Philippines’ biggest call center. The new site is called New EDSA IT Center 2. Sources say that the center is a two-level building occupying about 16,000 square meters with 2,500 fully equipped workstations.
This is probably the first time […]
The Philippines - NOA’s Off-Shoring Destination of the Year! | Monday, November 5th, 2007
Posted in Call Center News
I’m proud to announce that The Philippines had been awarded Off-Shoring Destination of the Year by the National Outsourcing Association based in the UK! Over the last four years, this awards ceremony had been known to recognize best outsourcing practices and have continued to recognize the efforts of companies or people (or in this case […]
Latest Call Center Updates | Saturday, August 18th, 2007
Posted in Call Center News
Once again, I’ve been caught up with my deliverables and the mid-year performance review. Hectic. Extremely hectic. I don’t even check my email or friendster anymore.
Anyway, here’s the 4-1-1 on the latest call center news:
eTelecare gets a credit facility from Wells Fargo NA. The drawdown was said to be made right after the previous credit […]
Heightened Security in Northgate Cyberzone | Thursday, July 5th, 2007
Posted in Call Center News
You might have encountered several forwarded emails about a string of abductions happening in the Alabang area around May 2006. Several variations of the alleged abductions circulated the net. Personally, I’m not sure whether these incidents were true or not. Regardless, everyone should always be vigilant especially call center employees who commute at night.
Northgate Cyberzone, […]
False Alarm: Ambergris’ Bomb Threat | Saturday, May 26th, 2007
Posted in Call Center News
Okay. I admit I’m very apathetic. I’m not really into current events, unless I can watch it in E! News or The Insider.
I was reading Mike in Manila - at large by Mike Cohen, a freelance broadcast journalist based in Manila, and found out that Ambergris’ site in Market! Market! received a bomb threat through […]