Starting Over | Saturday, March 15th, 2008
Posted in Experience, Call Center Perks, Careers
I finally got myself enough time to write in the blog. I’ve been busy as a bee these past few weeks since I transfered jobs (AGAIN) and its been a non-stop joy ride.
The call center industry is a small community and most companies are known by reputation. You hear a lot of stories, both […]
Purchasing Power | Friday, January 4th, 2008
Posted in Experience, Opinions, Call Center Perks, Careers, Funny
A co-worker of mine, Jill, made a comment. She said I have a lot of shoes.
I was taken aback by it. Believe me I was. So when I went home today, I counted all my shoes.
I have 46 pairs, all except 7 were bought with my own income, but only 27 of those are the […]
The Biggest Call Center in the Philippines | Sunday, November 18th, 2007
Posted in Experience, Call Center News, Careers
I just learned that Teleperformance Philippines had opened a new site last month which is actually the Philippines’ biggest call center. The new site is called New EDSA IT Center 2. Sources say that the center is a two-level building occupying about 16,000 square meters with 2,500 fully equipped workstations.
This is probably the first time […]
Climbing Up the Call Center Corporate Ladder | Thursday, June 21st, 2007
Posted in Opinions, Careers, Daily Stress
Image Source: ITTATC
I think this is a pretty good time for me to discuss career growth (or the lack of) in call centers since its pretty much what has been happening for me and a few of my subordinates. Details are as follows:
One of my agents got a lateral promotion to a different collections unit.
Another […]
Philippine Call Center Jobs | Saturday, April 21st, 2007
Posted in Careers
Feeling lazy to have an account in Jobstreet? Tired of looking through the classified ads? If my 4 tips in landing a call center job is still not working for you, then here’s another option.
A blog called Philippine Call Center Jobs offers various job openings with their respective qualifications and contact information for inquiries. If […]
Call Center Courses | Friday, April 13th, 2007
Posted in Careers
And so the need was created…
I think it was 5 or 6 years ago that I found out through a radio ad that a call center course is being offered to aspiring call center applicants. Unfortunately, not all people are qualified for call centers and most of the time its because of their communication skills. […]
How Can I Get a Job in a Call Center? | Wednesday, April 11th, 2007
Posted in Careers
This is a tribute to Rico who has a knack for asking/answering questions.
4 ways to Get a Job in a Call Center:
1. Grab the daily newspaper.
The Classified Ads will give you a buffet of choices. Normally they will tell you the qualifications and sometimes even the job description there so you know what to expect. […]
Night Watch | Sunday, January 28th, 2007
Posted in Careers, Daily Stress
A friend of mine once said that call centers suck the life out of a person and leave them as empty hollow husks of their former selves. Pretty deep for my bud, but is it really as bad as he depicts it? Hmmmmm…. I guess its more of a base to base cases thing (hehehehehehe) […]
Year End Review | Saturday, January 27th, 2007
Posted in Careers, Daily Stress
According to the Philippine Labor Code, companies are required to give a salary increase each year — no matter what. So most line managers in my company gave extra effort to accomplish one thing — THE YEAR-END PERFORMANCE APPRAISAL REVIEW. Unlike my agents who just continued doing their usual tasks of taking calls, I on […]
Career Path | Wednesday, January 10th, 2007
Posted in Careers
It was career orientation day in high school, long before I knew about the existence of call centers in the Philippines. If I were to recall just one thing that we talked about back then, it was something this Swiss speaker said: “The second most profitable industry in the world is telecommunications.” It got stuck […]