Big Nothing | Thursday, March 20th, 2008
Posted in Experience, Funny, Daily Stress
I honestly have not seen this movie.
Alright! To eliminate misconceptions:
1. Call centers use the one-name-for-all strategy. In my experience, it’s false. BUT! A lot of call centers don’t mind if their agents use a different name. When I was an agent, I used the name Giselle and Erin when […]
QA | Wednesday, March 19th, 2008
Posted in Quality Assurance, Experience, Ramblings, Daily Stress
“LJ!!!!!”
My boss shouted. He sounded like a dad about the apprehend his son when he’s up to no good. He rarely shouts that way. My agents heard it. I already knew why.
“I know. I’m at 40%.”
Our Quality Collections team just sent the team scores for this month to date.
“What’s going on?”
“I’ll give you an answer […]
Finally A Family Vacation | Monday, March 17th, 2008
Posted in Family Time, Vacation, Ramblings, Daily Stress
I know I always say this… but I need a vacation! When my mom said she needed one too and asked me to find somewhere to go out of town, I thought of bringing my family to Lago De Oro. Though some people think they have poor facilities, its quite perfect for my family since […]
Demotivation | Wednesday, March 12th, 2008
Posted in Ramblings, Daily Stress
What I always think about, but fortunately… never did.
When all else fails, maybe I’ll just do what the Japanese do. Ignore. Ignore. Ignore.
The most commonly used, sugar-coated term is managing out or counseling out. I personally believe there is not harm in thinking as long as you don’t entertain the thought.
I’m having an Ally […]
Released from the Black Hole | Friday, February 15th, 2008
Posted in Daily Stress
I’m finally out. Out of the drowning black hole… also called a big pile of workload.
AAAAAAAHHHHH!!! January was very, very, very, very, very (to infinity) hectic!!!
Not that this month is any different. Last year’s overall performance reviews have been signed, sealed and delivered. One of our company’s partners are in town conducting enhancement training to […]
Mall Surprise (by Callwork) | Sunday, January 6th, 2008
Posted in Daily Stress
If you have read my post about my Festival Mall experience, check out this strip by Hazel of Callwork. She dedicated this strip to me! I almost fell off my seat laughing when I saw it. Thanks Hazel!
Translation:
Sarah: Hmm, that guy keeps on looking at me. Does he like me?
Sarah: Oh my! He’s about […]
Back to Work | Wednesday, December 19th, 2007
Posted in Vacation, Experience, Ramblings, Daily Stress
I’m back! My vacation leave was great and I enjoyed every single thing I did on those 10 days. Being in places I’ve never been before. Watching reruns of old TV shows. Playing Cake Mania 2. Staring in blank space (seriously, its very relaxing). Fun, fun, fun.
[…]
India: High Competition for Call Center Employees | Thursday, December 6th, 2007
Posted in Experience, Opinions, Call Center News, Daily Stress
I was attending a leadership training session yesterday and my trainer brought up something interesting. My previous trainer (who happened to be Indian and who inspired me to write about my Coal or Diamond post) told him that the competition between call centers in India is extremely aggressive. To elaborate, this is what he told […]
Call Center by Cambio | Friday, November 23rd, 2007
Posted in Daily Stress
When I first heard this song a few months back, it made me realize how much the call center industry is becoming part of Filipino culture. Though I personally think that working in call centers is so much more than American accents and perfect diction, it is true that the job pays rent and buys […]
Festival Mall Incident | Wednesday, November 7th, 2007
Posted in Ramblings, Funny, Daily Stress
I was walking around Festival Mall when I noticed this tall good-looking guy looking at me.
I pretended not to notice and flicked out my mobile phone pretending to read a SMS message so I don’t have to do a double-take.
When I looked up, he was still looking at me.
I began thinking he possibly found me […]