A Collections Call | Monday, October 8th, 2007
Posted in Callwork's Comics, Opinions, Funny, Daily Stress
(LJ’s useless Analysis: The strip above shows a very typical Philippine call center setting. Notice the butterfly attached in the headset? That’s a very common way of expressing one’s sense of humor, sexuality or individuality. Flat screen monitors are used by call centers nowadays to minimize eye strain and usually comes in black so not […]
Call Center Payroll Issues: When Will It Ever END?! | Friday, September 21st, 2007
Posted in Opinions, Daily Stress
Disclamer: This post is inspired by a comment that Rico left me in one of my blog entries and Gary’s post about call center martyrdom.
Being a team lead, I’ve had agents with several payroll disputes over time. Funny though, I had never reacted as violently as some people who complain about discrepancies in their payroll. […]
Rain Or Shine | Tuesday, September 18th, 2007
Posted in Daily Stress
“Its a rainy day, its a rainy day, its raining outside so I can’t go out and play.. oh well, a rainy day….”
-Sesame Street song
If you work in a place that follows another country’s timeline, you can bet your bottom dollar that your body clock is fragged beyond recognition.
Now imagine working odd hours and […]
Climbing Up the Call Center Corporate Ladder | Thursday, June 21st, 2007
Posted in Opinions, Careers, Daily Stress
Image Source: ITTATC
I think this is a pretty good time for me to discuss career growth (or the lack of) in call centers since its pretty much what has been happening for me and a few of my subordinates. Details are as follows:
One of my agents got a lateral promotion to a different collections unit.
Another […]
English Only Policy | Tuesday, June 5th, 2007
Posted in Opinions, Daily Stress
“English please, there will be clients going around.”
Hay naku, ganyan ang buhay call center. Kung anu-anong chorva at ka-eklatan talaga. Alam mo ba na minsan nga may raket pa silang magbabayad ka ng limang piso sa bawat salitang Tagalog na sasabihin mo? Kahit pababa ka na ng elevator kailangan English pa din! Grabe, gusto ko […]
The Medical Leave (I wish I never had) | Monday, May 21st, 2007
Posted in Call Center Perks, Daily Stress
One reason why I haven’t written about work is because I actually haven’t been going to work. I was diagnosed with appendicitis last month and had to undergo surgery. The doctor said I needed to take a medical leave for 3 weeks. Now I need to wait about two more months until I can be […]
Quality Assurance | Saturday, April 14th, 2007
Posted in Daily Stress
Part of my job description is to monitor calls to check consistency and adherence to policies. Listening to calls is actually the part of my job I least like to do. Unfortunately, its a major part of my deliverables and it has to be done. This April, however, quality monitoring will now be assigned to […]
Lost in Translation | Thursday, April 12th, 2007
Posted in Funny, Daily Stress
I did some coaching sessions today and there was one live call that really cracked me up. It was my agent Thea who was talking to one of her customers.
Thea: So Sir, have you used your card or cheque book recently?
Customer: Uh ok.
Thea: So you used it?
Customer: Ah… Sorry… I uh… (laughs) don’t speak English […]
Recruitment | Wednesday, April 11th, 2007
Posted in Funny, Daily Stress
Gah!!!!!!
Its been 51 days since I last posted anything here and I sincerely apologize. I’ve been busy as a angry bee on steroids because I just got seconded to recruitment (or Illegal Recruitment to Japan, as I would fondly call my new position in life) for 3 months so I had to fix all my […]
Call Center Seating Arrangements | Wednesday, April 11th, 2007
Posted in Daily Stress
People who have a day job usually have an office or a nice desk that is assigned to you. Just you. You’ll even personalize it to express your individuality. If the desk comes with a computer, you might even have a different wallpaper than the others. You’ll also have lots of other things in your […]