I Quit | Tuesday, May 27th, 2008
Posted in Experience, Health Tips, Opinions
This is one case wherein quitters can win.
I quit smoking 4 weeks ago. It was very hard as it has been something I’ve been doing half my life. I started young… very young. Cigarettes had been with me in every milestone in my life: my graduation day, my first job, my first promotion, my greatest […]
Weird Telemarketing Call | Tuesday, May 20th, 2008
Posted in Experience, Funny
I just had to take the time to write about this or I’ll die…
*RING* *RING*
My sister answers the phone. I was watering my plants at the time and she approached me with a weirded out look and gave me the phone. I regretfully answered.
LJ: Hello?
Gay Sounding Telemarketer: Ma’am, nagtatanggal ba kayo ng buhok sa […]
Working Vacation | Sunday, March 23rd, 2008
Posted in Vacation, Experience, Ramblings, Call Center Perks
After spending approximately 19 days and 4 hours in Florida, I’m heading back home to family and friends. Training was a blast in Orlando and the people here treated me and my team like family. I worked like a man possessed for 9 hours a day but when the weekend came - WHAPAK!!!!
It was […]
Big Nothing | Thursday, March 20th, 2008
Posted in Experience, Funny, Daily Stress
I honestly have not seen this movie.
Alright! To eliminate misconceptions:
1. Call centers use the one-name-for-all strategy. In my experience, it’s false. BUT! A lot of call centers don’t mind if their agents use a different name. When I was an agent, I used the name Giselle and Erin when […]
QA | Wednesday, March 19th, 2008
Posted in Quality Assurance, Experience, Ramblings, Daily Stress
“LJ!!!!!”
My boss shouted. He sounded like a dad about the apprehend his son when he’s up to no good. He rarely shouts that way. My agents heard it. I already knew why.
“I know. I’m at 40%.”
Our Quality Collections team just sent the team scores for this month to date.
“What’s going on?”
“I’ll give you an answer […]
Starting Over | Saturday, March 15th, 2008
Posted in Experience, Call Center Perks, Careers
I finally got myself enough time to write in the blog. I’ve been busy as a bee these past few weeks since I transfered jobs (AGAIN) and its been a non-stop joy ride.
The call center industry is a small community and most companies are known by reputation. You hear a lot of stories, both […]
Center for Business Solutions | Friday, March 14th, 2008
Posted in Experience, Opinions
Soemtimes call centers need assistance from third parties in coaching and development of their site. Currently, my collections account is undergoing training with the Center for Business Solutions, Inc. (CBS).
I’ve learned so much already just with a few days of training. Even my bosses are getting some training themselves. So if you own a call […]
Call Center Headsets and Phones | Monday, March 10th, 2008
Posted in Experience
I think it’ll be a humongous “DUH” if I say headsets and telephones play a vital part in the call center industry. In a span of 4 years, I have used 8 different headsets and 5 different hard phones. For those who work in call centers, some of these might be familiar to you.
I couldn’t […]
An Apology | Saturday, March 8th, 2008
Posted in Experience
This whole week is probably the closest I can get back to high school when it comes to being teased to someone. There was a certain “visitor” in the office who have noticeably been coming by my station often which in return led to this hype.
I quote a person in the office: “He said you […]
Purchasing Power | Friday, January 4th, 2008
Posted in Experience, Opinions, Call Center Perks, Careers, Funny
A co-worker of mine, Jill, made a comment. She said I have a lot of shoes.
I was taken aback by it. Believe me I was. So when I went home today, I counted all my shoes.
I have 46 pairs, all except 7 were bought with my own income, but only 27 of those are the […]