I Quit | Tuesday, May 27th, 2008
Posted in Experience, Health Tips, Opinions
This is one case wherein quitters can win.
I quit smoking 4 weeks ago. It was very hard as it has been something I’ve been doing half my life. I started young… very young. Cigarettes had been with me in every milestone in my life: my graduation day, my first job, my first promotion, my greatest […]
Binibining Pilipinas Q&A | Saturday, March 15th, 2008
Posted in Opinions, Funny
Everyone has been talking about the very controversial Bb. Pilipinas 2008 pageant. If you have been reading this blog, my co-writer Gary made sure that y’all know about it.
Janina San Miguel has created, well… a quotable quote.
Omaygad… Wait! Did you notice that Jennifer Barrientos (Bb. Pilipinas-Universe) and Patricia Fernandez (Bb. Pilipinas-International) had a few funny […]
Center for Business Solutions | Friday, March 14th, 2008
Posted in Experience, Opinions
Soemtimes call centers need assistance from third parties in coaching and development of their site. Currently, my collections account is undergoing training with the Center for Business Solutions, Inc. (CBS).
I’ve learned so much already just with a few days of training. Even my bosses are getting some training themselves. So if you own a call […]
Purchasing Power | Friday, January 4th, 2008
Posted in Experience, Opinions, Call Center Perks, Careers, Funny
A co-worker of mine, Jill, made a comment. She said I have a lot of shoes.
I was taken aback by it. Believe me I was. So when I went home today, I counted all my shoes.
I have 46 pairs, all except 7 were bought with my own income, but only 27 of those are the […]
India: High Competition for Call Center Employees | Thursday, December 6th, 2007
Posted in Experience, Opinions, Call Center News, Daily Stress
I was attending a leadership training session yesterday and my trainer brought up something interesting. My previous trainer (who happened to be Indian and who inspired me to write about my Coal or Diamond post) told him that the competition between call centers in India is extremely aggressive. To elaborate, this is what he told […]
10 Steps to Becoming a Great Supervisor or Manager | Tuesday, November 27th, 2007
Posted in Experience, Opinions
The following is an article by Brandon Hopkins who is a call center consultant and blogger. You can read more about him and his project on this page.
For most call centers, the supervisor can either make or break the operation in terms of customer service. A great call center supervisor means great customer service, […]
Pizza Anyone? | Wednesday, November 21st, 2007
Posted in Experience, Opinions
“The way to a man’s heart is through his stomach.”
It’s the way to your agents’ hearts too.
Hands down, the ultimate call center food incentive is pizza. It even seems like pizza companies have added call centers as a huge part of their target market, that there are even some chains that operate 24 […]
Call Center Math | Tuesday, November 20th, 2007
Posted in Callwork's Comics, Opinions, Funny
Source: Callwork
Translation:
Clover: The life of a manager is great!
Rhea: Why’d you say that?
Clover: Look at that… Just sleeping but gets a 6-digit salary!
You might have seen your manager “resting their eyes” or “praying” a few times. Ever wondered how much are they really responsible for when they sleep on the job?
Fresh Grad / < […]
Coal or Diamond? | Monday, November 12th, 2007
Posted in Experience, Opinions
Something I learned in my recent Leadership Training:
“There are two things made by pressure: COAL and DIAMONDS. In our industry, we are always working under pressure. But in the end, it is you who chooses what you want to be.”
I’ve been let down. I’ve been resilient. I’ve been coal. I’ve been a diamond. Not until […]
A Collections Call | Monday, October 8th, 2007
Posted in Callwork's Comics, Opinions, Funny, Daily Stress
(LJ’s useless Analysis: The strip above shows a very typical Philippine call center setting. Notice the butterfly attached in the headset? That’s a very common way of expressing one’s sense of humor, sexuality or individuality. Flat screen monitors are used by call centers nowadays to minimize eye strain and usually comes in black so not […]