Call Center Payroll Issues: When Will It Ever END?! | Friday, September 21st, 2007
Posted in Opinions, Daily Stress

Disclamer: This post is inspired by a comment that Rico left me in one of my blog entries and Gary’s post about call center martyrdom.
Being a team lead, I’ve had agents with several payroll disputes over time. Funny though, I had never reacted as violently as some people who complain about discrepancies in their payroll. […]

Climbing Up the Call Center Corporate Ladder | Thursday, June 21st, 2007
Posted in Opinions, Careers, Daily Stress

Image Source: ITTATC
I think this is a pretty good time for me to discuss career growth (or the lack of) in call centers since its pretty much what has been happening for me and a few of my subordinates. Details are as follows:

One of my agents got a lateral promotion to a different collections unit.
Another […]

English Only Policy | Tuesday, June 5th, 2007
Posted in Opinions, Daily Stress

“English please, there will be clients going around.”
Hay naku, ganyan ang buhay call center. Kung anu-anong chorva at ka-eklatan talaga. Alam mo ba na minsan nga may raket pa silang magbabayad ka ng limang piso sa bawat salitang Tagalog na sasabihin mo? Kahit pababa ka na ng elevator kailangan English pa din! Grabe, gusto ko […]

I’m a Proud Filipino Call Center Employee | Wednesday, May 30th, 2007
Posted in Opinions

I was tagged recently to answer this question: What are the 3 signs you see happening now that make you say, “it feels great to be Pinoy?”
My #1 answer was:
#1: This country is an international call center haven. The United States, The United Kingdom and other countries in Asia depend on Philippine call centers to […]