Stress Management | Monday, February 19th, 2007
Posted in Daily Stress

Every job gives one a decent dose of stress. You could either let it consume you or you deal with it. In the call center industry, stress is pretty much a part of the environment. Kind of like air if you ask me. With the ever changing goals/metrics, irate callers, critical bosses, long hours, lack […]

Push Mute Dammit | Saturday, February 10th, 2007
Posted in Funny

There is this story that has been going around most call centers like an urban legend. Some customer service rep from a local telecom company cursed a caller and forgot to push the mute button.
Result:
A very pissed off guy that will take no crap from anyone.
Moral Lesson of the Story:
If you have nothing nice to […]

In or Out | Friday, February 9th, 2007
Posted in Funny, Daily Stress

When one enters the growing ranks of the country’s sunshine industry (a nice euphemism if you ask me =p ) you either become an outbound or inbound rep.
Whats the difference? If you’re inbound you’re most likely gonna be a customer service peep. You handle customers that call in about their issues and try to fix […]

Shift change | Tuesday, February 6th, 2007
Posted in Daily Stress

Today was the first day of my new shift schedule. I bid the 8PM-5AM evening shift, higher night differential pay, and stressful work hours “goodbye,” and welcomed the less stressful work hours along with the quasi-normal sleeping hours of the 4PM-1AM afternoon shift. My agents’ couldn’t be happier since they’ve wanted that shift for quite […]