Philippine Call Center Jobs | Saturday, April 21st, 2007
Posted in Careers

Feeling lazy to have an account in Jobstreet? Tired of looking through the classified ads? If my 4 tips in landing a call center job is still not working for you, then here’s another option.
A blog called Philippine Call Center Jobs offers various job openings with their respective qualifications and contact information for inquiries. If […]

My Favorite Tech Support Turtle | Sunday, April 15th, 2007
Posted in Funny

If you watched the cartoon Teenage Mutant Ninja Turtles back in the early 90’s, you probably had your favorite turtle. Most people I know liked Michelangelo, for the obvious reason that he’s funny. But my favorite was actually Donatello for two reasons: One, he was extremely intelligent and I have a certain liking for geeks; […]

Quality Assurance | Saturday, April 14th, 2007
Posted in Daily Stress

Part of my job description is to monitor calls to check consistency and adherence to policies. Listening to calls is actually the part of my job I least like to do. Unfortunately, its a major part of my deliverables and it has to be done. This April, however, quality monitoring will now be assigned to […]

Call Center Courses | Friday, April 13th, 2007
Posted in Careers

And so the need was created…
I think it was 5 or 6 years ago that I found out through a radio ad that a call center course is being offered to aspiring call center applicants. Unfortunately, not all people are qualified for call centers and most of the time its because of their communication skills. […]

Lost in Translation | Thursday, April 12th, 2007
Posted in Funny, Daily Stress

I did some coaching sessions today and there was one live call that really cracked me up. It was my agent Thea who was talking to one of her customers.
Thea: So Sir, have you used your card or cheque book recently?
Customer: Uh ok.
Thea: So you used it?
Customer: Ah… Sorry… I uh… (laughs) don’t speak English […]

Recruitment | Wednesday, April 11th, 2007
Posted in Funny, Daily Stress

Gah!!!!!!
Its been 51 days since I last posted anything here and I sincerely apologize. I’ve been busy as a angry bee on steroids because I just got seconded to recruitment (or Illegal Recruitment to Japan, as I would fondly call my new position in life) for 3 months so I had to fix all my […]

How Can I Get a Job in a Call Center? | Wednesday, April 11th, 2007
Posted in Careers

This is a tribute to Rico who has a knack for asking/answering questions.
4 ways to Get a Job in a Call Center:
1. Grab the daily newspaper.
The Classified Ads will give you a buffet of choices. Normally they will tell you the qualifications and sometimes even the job description there so you know what to expect. […]

Call Center Seating Arrangements | Wednesday, April 11th, 2007
Posted in Daily Stress

People who have a day job usually have an office or a nice desk that is assigned to you. Just you. You’ll even personalize it to express your individuality. If the desk comes with a computer, you might even have a different wallpaper than the others. You’ll also have lots of other things in your […]