Climbing Up the Call Center Corporate Ladder | Thursday, June 21st, 2007
Posted in Opinions, Careers, Daily Stress

Image Source: ITTATC
I think this is a pretty good time for me to discuss career growth (or the lack of) in call centers since its pretty much what has been happening for me and a few of my subordinates. Details are as follows:

One of my agents got a lateral promotion to a different collections unit.
Another […]

Tales From Recruitment #3 | Friday, June 8th, 2007
Posted in Recruitment, Funny

More memorable quotes from work. These gems make what I do worthwhile:
Q:Describe a situation wherein you were able to use your persuasion successfully to convince someone to see things your way?
A:Ummm… My brother… Bikos he is impotent.
Q:Excuse me? Your brother is impotent?!
A:Yes. He does not want to work.
Q:Ah… He does not want to stand up? […]

English Only Policy | Tuesday, June 5th, 2007
Posted in Opinions, Daily Stress

“English please, there will be clients going around.”
Hay naku, ganyan ang buhay call center. Kung anu-anong chorva at ka-eklatan talaga. Alam mo ba na minsan nga may raket pa silang magbabayad ka ng limang piso sa bawat salitang Tagalog na sasabihin mo? Kahit pababa ka na ng elevator kailangan English pa din! Grabe, gusto ko […]

Tales From Recruitment #2 | Sunday, June 3rd, 2007
Posted in Recruitment, Funny

More tales from the Joy Machine:
Q:Where is your family based?
A:House
*Like…. DUH!
Q:Sell the benefit of this compact mirror to me.
A:Add spice to your face.
*Everyone needs spice right?
Q:How did you find out about our opening?
A:Through my neva.
Q:What is a neva?
A:The house next to mine.
*Toink!
Q:What should I call you?
A:I apply for call center.
Q:No. How would you like to […]