10 Steps to Becoming a Great Supervisor or Manager | Tuesday, November 27th, 2007
Posted in Experience, Opinions
The following is an article by Brandon Hopkins who is a call center consultant and blogger. You can read more about him and his project on this page.
For most call centers, the supervisor can either make or break the operation in terms of customer service. A great call center supervisor means great customer service, […]
Call Center by Cambio | Friday, November 23rd, 2007
Posted in Daily Stress
When I first heard this song a few months back, it made me realize how much the call center industry is becoming part of Filipino culture. Though I personally think that working in call centers is so much more than American accents and perfect diction, it is true that the job pays rent and buys […]
Pizza Anyone? | Wednesday, November 21st, 2007
Posted in Experience, Opinions
“The way to a man’s heart is through his stomach.”
It’s the way to your agents’ hearts too.
Hands down, the ultimate call center food incentive is pizza. It even seems like pizza companies have added call centers as a huge part of their target market, that there are even some chains that operate 24 […]
Call Center Math | Tuesday, November 20th, 2007
Posted in Callwork's Comics, Opinions, Funny
Source: Callwork
Translation:
Clover: The life of a manager is great!
Rhea: Why’d you say that?
Clover: Look at that… Just sleeping but gets a 6-digit salary!
You might have seen your manager “resting their eyes” or “praying” a few times. Ever wondered how much are they really responsible for when they sleep on the job?
Fresh Grad / < […]
The Biggest Call Center in the Philippines | Sunday, November 18th, 2007
Posted in Experience, Call Center News, Careers
I just learned that Teleperformance Philippines had opened a new site last month which is actually the Philippines’ biggest call center. The new site is called New EDSA IT Center 2. Sources say that the center is a two-level building occupying about 16,000 square meters with 2,500 fully equipped workstations.
This is probably the first time […]
Coal or Diamond? | Monday, November 12th, 2007
Posted in Experience, Opinions
Something I learned in my recent Leadership Training:
“There are two things made by pressure: COAL and DIAMONDS. In our industry, we are always working under pressure. But in the end, it is you who chooses what you want to be.”
I’ve been let down. I’ve been resilient. I’ve been coal. I’ve been a diamond. Not until […]
Festival Mall Incident | Wednesday, November 7th, 2007
Posted in Ramblings, Funny, Daily Stress
I was walking around Festival Mall when I noticed this tall good-looking guy looking at me.
I pretended not to notice and flicked out my mobile phone pretending to read a SMS message so I don’t have to do a double-take.
When I looked up, he was still looking at me.
I began thinking he possibly found me […]
The Philippines - NOA’s Off-Shoring Destination of the Year! | Monday, November 5th, 2007
Posted in Call Center News
I’m proud to announce that The Philippines had been awarded Off-Shoring Destination of the Year by the National Outsourcing Association based in the UK! Over the last four years, this awards ceremony had been known to recognize best outsourcing practices and have continued to recognize the efforts of companies or people (or in this case […]