Back to Work | Wednesday, December 19th, 2007
Posted in Vacation, Experience, Ramblings, Daily Stress
I’m back! My vacation leave was great and I enjoyed every single thing I did on those 10 days. Being in places I’ve never been before. Watching reruns of old TV shows. Playing Cake Mania 2. Staring in blank space (seriously, its very relaxing). Fun, fun, fun.
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Healthcare | Saturday, December 15th, 2007
Posted in Health Tips
Its been awhile since I’ve graced the blog, due to work and other stuff. Please bear with me if I’m not up to par just yet. I’ll be writing a bit while LJ is on vacation.
Now I have worked in this industry for over 5 years now and I’ve noticed that alot of people resign […]
The 50th Post | Friday, December 7th, 2007
Posted in Vacation, Experience
Around a thousand calls monitored…
One hundred twenty monthly strategic collector plans delivered…
Roughly two hundred sup calls escalated…
Approximately forty-four agent binders audited…
Five subordinates attrited…
One town hall hosted…
And now fifty you had me at hello! entries posted…
I’m sure all of that definitely calls for… A VACATION LEAVE!
GUAM, HERE I COME!
Be back next week! See ya! […]
India: High Competition for Call Center Employees | Thursday, December 6th, 2007
Posted in Experience, Opinions, Call Center News, Daily Stress
I was attending a leadership training session yesterday and my trainer brought up something interesting. My previous trainer (who happened to be Indian and who inspired me to write about my Coal or Diamond post) told him that the competition between call centers in India is extremely aggressive. To elaborate, this is what he told […]
The Phones | Tuesday, December 4th, 2007
Posted in Funny
Need a little bit of call center humor? CallCenterComics.com, a website that aims to assist companies with training and management through artwork that depicts that reality of the call center world, is showing their appreciation to their readers by giving a way free copies of “The Phones.” It’s 29 pages of call center humor that […]
34 Ways To Get Back at Telemarketers from InsideCRM | Monday, December 3rd, 2007
Posted in Experience, Funny
I haven’t checked my “other” mailbox in a while and guess what I found. Amy Quinn from InsideCRM told me about a recent article they just posted called Flip the Script: 34 Scripts and Ideas for Getting Back at Telemarketers.
As a former telemarketer, I hated customers who were so rude and cursed to me a […]
Business As Usual During a Time of Rebellion | Saturday, December 1st, 2007
Posted in Experience
Before I went to work on the eve of Bonifacio Day, my whole family was watching the live telecast of the Manila Peninsula Mutiny. Unfortunately, I only saw bits a pieces of it as I was preparing clothes for a team outing in Laguna. Aside from that, I had so many things in my mind […]