Working Vacation | Sunday, March 23rd, 2008
Posted in Vacation, Experience, Ramblings, Call Center Perks
After spending approximately 19 days and 4 hours in Florida, I’m heading back home to family and friends. Training was a blast in Orlando and the people here treated me and my team like family. I worked like a man possessed for 9 hours a day but when the weekend came - WHAPAK!!!!
It was […]
Big Nothing | Thursday, March 20th, 2008
Posted in Experience, Funny, Daily Stress
I honestly have not seen this movie.
Alright! To eliminate misconceptions:
1. Call centers use the one-name-for-all strategy. In my experience, it’s false. BUT! A lot of call centers don’t mind if their agents use a different name. When I was an agent, I used the name Giselle and Erin when […]
QA | Wednesday, March 19th, 2008
Posted in Quality Assurance, Experience, Ramblings, Daily Stress
“LJ!!!!!”
My boss shouted. He sounded like a dad about the apprehend his son when he’s up to no good. He rarely shouts that way. My agents heard it. I already knew why.
“I know. I’m at 40%.”
Our Quality Collections team just sent the team scores for this month to date.
“What’s going on?”
“I’ll give you an answer […]
Finally A Family Vacation | Monday, March 17th, 2008
Posted in Family Time, Vacation, Ramblings, Daily Stress
I know I always say this… but I need a vacation! When my mom said she needed one too and asked me to find somewhere to go out of town, I thought of bringing my family to Lago De Oro. Though some people think they have poor facilities, its quite perfect for my family since […]
Binibining Pilipinas Q&A | Saturday, March 15th, 2008
Posted in Opinions, Funny
Everyone has been talking about the very controversial Bb. Pilipinas 2008 pageant. If you have been reading this blog, my co-writer Gary made sure that y’all know about it.
Janina San Miguel has created, well… a quotable quote.
Omaygad… Wait! Did you notice that Jennifer Barrientos (Bb. Pilipinas-Universe) and Patricia Fernandez (Bb. Pilipinas-International) had a few funny […]
Tales From Recruitment #4 | Saturday, March 15th, 2008
Posted in Recruitment, Funny
This is the final installment to my recruitment tales.Its been a few months since I posted the last one. Enjoy ^_~
Q: What is your major health issue?
A: I have Typhoon Fever……
Q: What is Typhoon Fever? Can you expound further?
A: Well…. When there is a typhoon and I get wet I get a fever.
*I wonder how […]
Starting Over | Saturday, March 15th, 2008
Posted in Experience, Call Center Perks, Careers
I finally got myself enough time to write in the blog. I’ve been busy as a bee these past few weeks since I transfered jobs (AGAIN) and its been a non-stop joy ride.
The call center industry is a small community and most companies are known by reputation. You hear a lot of stories, both […]
Center for Business Solutions | Friday, March 14th, 2008
Posted in Experience, Opinions
Soemtimes call centers need assistance from third parties in coaching and development of their site. Currently, my collections account is undergoing training with the Center for Business Solutions, Inc. (CBS).
I’ve learned so much already just with a few days of training. Even my bosses are getting some training themselves. So if you own a call […]
Demotivation | Wednesday, March 12th, 2008
Posted in Ramblings, Daily Stress
What I always think about, but fortunately… never did.
When all else fails, maybe I’ll just do what the Japanese do. Ignore. Ignore. Ignore.
The most commonly used, sugar-coated term is managing out or counseling out. I personally believe there is not harm in thinking as long as you don’t entertain the thought.
I’m having an Ally […]
Call Center Game | Tuesday, March 11th, 2008
Posted in Games, Funny
I found a time-waster. Check out Call Center Charlie!
Charlie is a Filipino Call Center Worker. It’s her first day on the job, but there’s one problem: There’s two agents absent! Now she has to cover the calls the other two agents were supposed to take. She even says “Hello?” with a Filipina accent and earns […]